Front Desk Forge ("we", "us") is based in Grand Rapids, Michigan. This policy explains what we collect through this website and our Meta (Facebook/Instagram) lead ads, and how we use it.
What we collect
- When you submit a form on this website or a Front Desk Forge Meta (Facebook/Instagram) lead ad, we collect the name, phone number and email you provide. Our website forms may also collect business name, website, trade, service area, business hours, call volume, and preferred call times.
- Basic technical data your browser sends, like device type and pages visited.
How we use it
We use the information you submit only to reply to you and fulfill the request you made, such as a demo, a free Missed-Call Leak Audit, checkout, onboarding, or account support. We do not use it for unrelated purposes.
- To build your free demo receptionist from your website and Google Business Profile and text the demo number to the mobile number you provide.
- To run your free audit, including calling your business line and submitting your web form.
- To reply to you, send checkout links, onboard you, and support your account.
- To send email and text messages you agreed to receive about your request.
Text messages (SMS)
If you check the consent box, you agree to receive texts from Front Desk Forge about your demo, audit or account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase.
For demo requests, we only text the number you give us on the demo form, and only about your demo. We store your consent and the time you gave it.
We do not sell, rent or share your mobile number or SMS opt-in data with third parties or affiliates for their marketing. Text messaging originator opt-in data and consent will not be shared with any third parties.
Who we share with
We do not sell personal information, including information collected from website forms or Meta lead ads.
We use trusted service providers to run our business, such as our CRM (HighLevel), hosting, email and phone carriers. They may only use your data to provide services to us. We may share data if the law requires it.
Meta receives the information you submit through its Facebook and Instagram lead ads and passes it to us to fulfill your request. Our hosting provider stores website form submissions, HighLevel helps us manage requests, and email providers and phone carriers deliver replies.
Website analytics
Lovable collects website analytics for us. It uses no cookies, stores nothing on your device, does not keep IP addresses, and does not identify visitors. Lovable's privacy policy explains how it handles this data.
It records pages visited, where visitors came from, country, browser, operating system, device type, time on the site, page load speed, errors, and clicks on buttons and links. These are recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year.
How long we keep it
We keep form submissions as long as needed to serve you or as the law requires. You can ask us to delete your data at any time.
Your choices
You can ask to see, correct or delete your information. Use the demo, free audit, or start form on this site and tell us what you need.
Children
This site is for business owners. We don't knowingly collect information from children under 13.
Changes
We may update this policy. The date at the top shows the latest version.