HVAC & plumbing
After-hours calls are emergency jobs. Answer every one.
No heat, no AC, a burst pipe. These callers want help now, and they'll call down the list until someone answers. We make sure that someone is you.
No sales call required. Month-to-month.
Sorry we missed you! This is Mike's HVAC, how can we help?
Furnace won't kick on and it's 20 degrees out. Can you come tonight?
We can do that. Grab a time here and it's on the calendar.
Where jobs leak
The leak points in your trade
Nights and weekends
Emergency calls come at the worst times. A voicemail box doesn't book anything.
Peak season overload
On the first hot or cold week, the phone rings all day while your techs are in attics.
Maintenance plans left on the table
Past customers never hear from you about tune-ups, so they book whoever reminds them first.
What matters most
The automations that fix it
24/7 AI phone receptionist
Answers, asks the right questions, and books into open slots.
Emergency hand-off
Gas smell, no heat with kids at home, flooding: the call goes straight to you or your on-call tech.
Missed-call text-back
If a call slips through, a text goes out in seconds.
Appointment reminders
Fewer no-shows and wasted truck rolls.
Review requests
Asked right after the job, while they're happy.
Reactivation campaigns
Tune-up offers to past customers who opted in.
See it in action
What your customers would see
These are examples of how the scripts work. Yours are written around your services and approved by you.
Sorry we missed you! This is Mike's HVAC, how can we help?
AC is running but blowing warm air.
Sorry to hear that. Is it a house or a business, and what's the address zip code?
House, 49508
We cover that area. Here's a link to grab the next open time. A tech will text you before arriving.
Thanks for calling Mike's HVAC. This is the after-hours line. What's going on?
My water heater is leaking all over the basement.
That sounds urgent. Is the water still running? I'm going to connect you to our on-call plumber right now.
Yes, it's still going.
Okay. While I connect you, find the cold water valve on top of the tank and turn it clockwise to shut it off.
Recommended package
Front Desk
HVAC and plumbing shops live on the phone. Front Desk adds the 24/7 AI receptionist and emergency hand-off on top of missed-call text-back, so night and weekend calls get answered and booked.
$1,497 first month
(setup included), then $597/mo
Already use Jobber or Housecall Pro?
Already use Jobber or Housecall Pro? Keep it. Front Desk Forge handles the calls, texts and follow-up, and new leads and bookings can be passed into the tools you already use.
Hear your own AI receptionist, free.
Tell us your business. We set up a demo receptionist trained on your Google Business Profile and website, then text you a number so you can call it and hear how it would answer your customers. No card. No sales call.